Welcome to

Complete Building Care

The full range of what your healthcare facility needs, all designed to elevate the patient and family experience

Over 100 Years of Maintaining Facilities Completely

The service industry has always been a business built on relationships. And over the past century, we’ve dedicated ourselves to taking care of those relationships as we’ve grown and evolved to constantly deliver on our client’s complete facility needs.

Today, ABM is one of the largest providers of complete facility services. A driving force for a cleaner, healthier, more sustainable environment. We’re facility experts dedicated to making a difference by bringing creativity, professionalism and a service mindset to your entire portfolio. And our customers know they can count on us to always service their hospital campuses and facilities like they’re our own—because we work there, too.

Our purpose has always been to take care of the people, spaces and places that are important to you. That’s why, for us, Complete Building Care is more than a service—it’s a promise. And throughout this guidebook, you’ll see just how much complete facility solutions, capabilities and values-driven culture are at the very core of all our relationships—at the very core of all of our work.

And by working together, we’re making good on our constant promise to you: Complete Building Care delivered by experts who care.

What’s Complete Building Care?

Integrated solutions for every inch of your building.

A functioning facility is more than meets the eye. It’s a complex combination of specialized components and systems, each with specific needs and challenges.Keeping it all running requires deep expertise in each area—and a full understanding of how they all work together.

That’s ABM. That’s Complete Building Care.

Through care and dedication, our more than 100,000 facility experts provide stress-free building solutions that ensure consistent, effective results across every inch of your spaces.

That’s Environment Services, Culinary, Food and Nutrition Services, FacilitiesManagement,HVAC & Mechanical, Indoor Air Quality, Disinfection, Electrical Power, Lighting, Parking & Transportation and every critical component specific to your building.

Our full suite of specialized services work together—just like our teams work right alongside yours—to deliver integrated solutions that help make your operations more streamlined, more dependable and more cost-effective.

We service more than 6 billion square feet of buildings daily—and can do the same for all of yours.

Solutions Built for Industry Leaders, by Industry Leaders

The team you need

For over a century, we’ve continuously proven ourselves as a leader in building maintenance.Our specialists and technicians are responsible for facilities large and small, in every industry and sector.Our experts are highly trained and certified in facility systems and services.

By working as one seamless operation, ABM delivers new levels of performance and efficiency.

We are established in every region

Behind every facility is a company, an economy and a community—and ABM facility services help leaders build all of them.

Our team members are your neighbors, serving in over 350 locations across the U.S. and beyond.ABM combines local understanding with world class expertise for Complete Building Care that’s truly complete.

We’re proud of the partners we serve, and the smooth, safe operations we help deliver every day.

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INDUSTRIES WE SERVE

Taking Care of Your Entire Operation

Aviation

• Airports
• Airlines

Education

• Higher Education
• K-12 Education

Healthcare

• Hospitals
• Healthcare Systems
• Medical Office Buildings

Business & Industry

• Banking & Financial
• Commercial Properties (Commercial Office Facilities, Commercial Real Estate Facilities)
• Government (Federal Government, Local Governmen
• Hospitality
• Retail Stores
• Sports & Entertainment (Convention Centers, Museums, Stadiums & Arenas)

Manufacturing& Distribution

• Industrial & Manufacturing (Automotive, Food & Beverage, Nuclear Power Services)
• Life Sciences (Biotech, Medical Devices, Pharmaceutical)
• Technology & Data Centers (Data Centers, Semiconductors, Software & Consumer Technology)
• Warehouse & Distribution (eCommerce Distribution)

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SERVICES WE PROVIDE

Complete Care for Every Operation

• EnhancedClean™
• Environmental Services
• EnhancedFacility™
• Landscape & Turf
• Electrical Power
• Lighting
• Energy
• Mission Critical
• EV Charging
• Parking & Transportation
• Facilities Engineering
• Specialty Services
• Food & Nutrition
• Integrated Facility Services
• HVAC & Mechanical

Complete care you can count on

• 350+ offices in the U.S. and abroad
• 100,000+employees
• 15+industries served
• 110+years of experience innovating facilities management
• 6+ billion square feet of buildings serviced daily
• 50%of Fortune 500 companies rely on ABM

Optimize Operations With Complete Facility Solutions

ABM applies expertise in all building systems to deliver complete care

From planning to installation to maintenance, ABM delivers an entire suite of integrated, innovativesolutions that work seamlessly with your team and facility.

1.Electrical Power

Electrical systems impact nearly every aspect of your facility and business. ABM helps you minimize risk and maximize productivity with electrical solutions.Safety. Compliance. Uptime. All from a single provider

• Acceptance Testing
• Safety Training
• Predictive Maintenance
• NFPA 70E Compliance

Lower administration and energy costs. Fewer system failures. Increased return on capital investment

2.Electric Vehicle (EV) Charging

Whether you’re responsible for a local government, car dealership, university or any other facility, ABM has the scope to design, self-perform and manage a turnkey EV charging implementation that’s customized for your facility and your key metrics.

• EV Charger Procurement & Installation
• Site Consultation & Analysis
• Integrated Technology & Reporting
• Preventive Maintenance
• Warranty Service & Repairs
• Electrical Testing

20,000+ EV charging ports installed by ABM in the U.S.and Canada. 30% of all new vehicle sales will be EVs and hybrids by 2025. 80% of municipal bus fleets will be EV globally by 2040

3.Landscape & Turf

When people step onto your property, they form an immediate opinion about yourbusiness. With careful attention and proven procedures, ABM groundskeeping teams keep your landscape and turf attractive, pest-free and sustainable.

• Landscape, Grounds & Turf Maintenance
• Commercial & Industrial Landscapes
• Irrigation Systems
• Exterior Pest & Plant Fertilization Management

25,000+ acres of landscaping and golf courses managed. 500,000+ seasonal flowers planted each year90% landscaping customer retention rate

4. Mission Critical‍

As your critical system partner, ABM understands the risks of downtime and outages. That’s why, for data centers and network facilities, our experienced and certified technicians keep sensitive and complex equipment running at optimal levels

• Certifications & Clearances
• Electrical Testing
• Facilities Project Management
• QA/QC/QI/TQM
• Energy Assessments
• CFD Modeling
• Operational Readiness

35+ million square feet of mission critical facilities serviced. 24/7/365 uptime for your critical infrastructure. 35+ years of mission critical systems experience

5. Facilities Engineering

ABM engineers analyze your facility’s conditions and operations to custom-build a complete program that conserves energy, lowers your risks, reduces overhead costs and decreases administrative and subcontractor labor demands.

• Building Automation Systems
• Preventive & Predictive Maintenance
• Energy Savings
• Power Testing
• EV & Fleet Charging
• Equipment Inspections

10,000+ certified ABM engineers supporting facilities in the U.S.. 10%+ cost reduction withABM programs and operating efficiencies. $5,000+ per minute saved by preventing critical system outages

6. HVAC & Mechanical

Whether you’re maintaining aging infrastructure or a complex new system, facilities needcare. ABM keeps HVAC, mechanical, plumbing and piping components operating properly so performance is up and capital expenditures are down.

• Preventative Testing
• Commissioning
• Installation
• Maintenance
• Plumbing & Piping
• Repairs & Retrofits
• Test & Balance

500,000 heating and cooling systems maintained. 24/7/365 emergency support service. 30 years of experience on average for our facility experts

7.Environmental Services & Janitorial

Nothing says "care" like cleanliness. Shining floors, fresh-smelling air, well-stocked restrooms, smudge-free windows. ABM serves as a seamless extension of your team, with a highly trained staff and advanced cleaning technologies.

• Green Cleaning & Recycling Services
• General Maintenance
• Carpet & Floor Care
• Staffing & Specialty Services
• Construction Cleanup
• Disinfection & Sterile Room Cleaning

100+ years of commercial janitorial expertise. 4 billion square feet of buildings cared for every day. 1 single-source commercial janitorial partner

8. Food & Nutrition

A culinary food and nutrition service program that provides great taste, good nutrition, and courteous service is key to patient healing and satisfaction.

• Customized Patient Service Delivery System
• Advanced Clinical Excellence
• Retail Strategy
• Customized Solutions
• Room Service/Bedside
• Menu/Traditional
• Comprehensive Menu Platform (16 core diets-120 diet combinations)

Today's healthcare consumer has high expectations with over 80% of them interested in menu variety, ethnic and regional cuisines, and healthy eating. 12+ million meals served annually

9. Lighting

Proper commercial lighting impacts productivity, safety, sustainability and operating costs. ABM provides cost-efficient care for your electrical power and lighting system to improve your building's environment and reduce both costs and risks.

• Lighting Upgrades
• Energy Saving Retrofits
• Advanced Controls
• Exit/Emergency Lighting
• Group Relamping
• Ultrasonic Pole Inspection
• Thermal Imaging

400,000 parking lot lights and lighting poles maintained. 25% average energy use devoted to electric lighting in U.S. commercial buildings. 75% energy savings possible through LED retrofits and smart building controls

10. Energy

As your energy solutions provider, ABM ensures that your facility benefits from efficient electrical usage, lower operating costs and increased sustainability. Partnering with ABM helps take the guesswork out of energy savings.

• Energy Performance Contracting
• EV Charging Ports
• Solar Power Infrastructure
• Preventative Maintenance
• Lighting Controls
• HVAC Efficiency

$400B+ yearly savings for commercial and industrial facilities. 24% average energy efficiency improvement. $40B+ saved with 10% energy efficiency improvement

11. Parking & Transportation

Your parking environment and operators are often the first experience customers have with your brand. Daily visitors expect arriving and leaving to be hassle-free. So trust ABM, a parking management and transportation leader since 1966.

• Shuttle Services
• Janitorial & Special Services
• Valet & Special Event Services
• EV Charging Ports
• On & Off-Street Parking Management
• Electrical Power
• Mobile Phone & Web-based Solutions
• Lighting

1+ million vehicles parked every day. 4.5 million shuttle passengers transported daily. $1.5+ billion in parking revenue collected for ABM clients

12. Integrated Facility Services (IFS)

At the center of Complete Building Care is our IFS offering. And through our innovative applications of technology and expertise, we work smarter and more efficiently to provide facility services delivered cost-effectively and reliably. ABM maintains every inch of your operation to extend the life of your facility-all with minimal hassle and maximum control and consistency.

• Electrical Power
• Energy
• Janitorial
• Landscape & Turf
• Maintenance & Repairs
• Mechanical Maintenance
• Parking & Transportation

100% care for your facility systems. 70%+ of facility service costs arise from labor, and IFS reduces that. 1 team, 1 purpose, 1 provider

Complete Care for Healthcare

Dedication to patient well-being extends well beyond treatment plans. Healthcare professionals know the critical role that cleanliness, friendliness and efficiency play throughout their facilities. And ABM has the experience and expertise to deliver the infrastructure and service needs throughout all your healthcare facilities.

Hospitals & Healthcare Systems: Patient and family-first facility solutions that scale

Each moment a patient or caregiver spends in your hospital matters. That's why ABM maintains a safe, healthy, clean, comfortable and complete facility for all your doctors, nurses, staff and visitors. All while delivering new efficiencies that positively impact both operations and budgets-and always enhance the patient and family experience.

Our wide range of facility services deliver customized care that brings measurable outcomes to healthcare organizations of multiple sizes and complexity. We respect the protocols, compliance, details and relationships in your hospital to meet your unique business goals and patient metrics.

Medical Office Buildings & Clinics: Facility care-customized, without compromise

Like so many clinics and medical office buildings, we share your patient-first mindset. And that's why, with skilled and caring service professionals trained for the unique challenges and responsibilities of healthcare facility management, we impact budgets, yes, but also so much more.

ABM delivers above-and-beyond facility solutions that live up to the care that your teams provide for your patients every day. And we achieve this by providing a critical 1:1 partnership to understand your priorities- and then provide the right services, flexibility and support your medical facility needs.

• 160+ hospitals served nationally
• 700+ medical office buildings and clinics serviced nationally
• Environmental Services
• Food & Nutrition Services
• Patient & Logistics Transport
• Hospitality & Valet
• Shuttle Management
• Facilities Management
• Landscape & Grounds
• HVAC & Mechanical
• Indoor Air Quality (IAQ)
• Electrical Power
• Lighting
• Energy Performance Contracting
• EV Charging Stations
• ntegrated Facility Services

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CASE STUDY: YALE NEW HAVEN HEALTH

Three-Pronged, Data-Driven Strategy Improves Productivity

Challenge

Implement productivity enhancements while maintaining service levels, and improve processes and patient satisfaction scores.

Solution

By implementing patient and family-experience essentials and employee-engagement programs with data-driven staffing solutions, ABM ensured cost savings, enhanced service quality and improved HCAHPS scores.

ABM used analytics to improve productivity by 23% and implement a 20% staffing reallocation plan to safely maintain the high levels of service needed, as indicated by the adjusted patient days metric.

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CASE STUDY: SHELTERING ARMS INSTITUTE (SAI)

A Seamless Facility Launch and Thriving Service via Custom Food and Nutrition Services and EVS Solutions

Challenge

With patients at three hospitals, SAI needed another facility to serve the region and continue growth. They wanted to hire a flexible company to provide higher-end food & nutrition and environmental services. The construction team also faced the COVID-19 pandemic three months prior to opening.

Solution

ABM worked with SAl to offer flexibility and customization to streamline facility operations while meeting health codes and pivoting operations during COVID-19. As the SAl facility opened in stages, ABM helped create a safe environment by phasing clean-up, staffing and design, as well as by making EVS adjustments to decrease injury risk.

ABM also offers:

• Specialized resources, like clinical diettitions
• Substantial purchasing power
• Personal client-relationship development
• The highest standard of employee professionalism and experience

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SERVICE SPOTLIGHT: THE ANATOMY OF A GREAT PATIENT EXPERIENCE

Beyond Clinical Care, How Can Your Hospital Give Patients a Comfortable, Healing Experience?

• Proper linen sanitation curbs HAls, which cost hospitals $10 billion per year
• Upgraded HVAC and lighting save you money and enhance the patient experience
• Innovative Al software that helps increase patient satisfaction and real-time rounding

Challenge

Hospital patients suffer unnecessary pain and anxiety when their surroundings are poorly managed. And low patient satisfaction can really cost your hospital.

Solution

ABM solutions and services provide:

• Clean environments
• Comfortable, well-lit facilities
• Nourishing menus
• Clean, fresh linens
• Engaged and experienced staff

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DELIVERING ON OUR PROMISE TO YOU

Complete Building Care Delivered by Experts Who Care

At ABM, we put our 110 years of expertise in facilities systems to work for you.

From planning to installation to maintenance to management, ABM provides an entire suite of integrated, innovative solutions that work seamlessly with your team and facility. All to provide Complete Building Care.

And here's what's most important: Care from ABM delivers results. Our specialized services work together-just like our teams work right alongside yours-to deliver complete facility solutions that help make your operations more streamlined, more dependable and more cost-effective.

We service more than 6 billion square feet of buildings daily—and can do the same for all of yours.