Transcript
Airport Facility Services: Solving the Workforce Challenge
At the heart of any facility services program are the people doing the work. But finding and retaining workers is a daunting challenge.
Top Challenges of Facility Service Staffing
- Turnover. 75-150% turnover is average for facility services
- Recruitment. Skilled trades are the #1 hardest positions to fill
- Aging Workforce. 50.9 is the average age of the facility management workforce
How ABM Offers Scalability & Flexibility
- Local Branch Network. 300+ local branches, the largest facility services network in North America
- Talent Development. We develop talent to empower professional growth, reduce turnover and provide best in class customer service
- Performance Recognition. We deliver recognition and rewards programs to keep employees engaged
- Social Programs. Many applicants come through non-profits and community development orgs
- Specialized Recruiting. We maintain an internal farm system to recruit facility services talent
- Labor Relations. We have extensive nationwide union and non-union experience
Case Study: Art Rodriguez, ABM Employee
- Night Supervisor
- Project Manager
- District Manager
- Asst. Branch Manager
- Branch Manager
- VP of Operations, Sports & Entertainment - National
At ABM, we provide services, but people are the lifeblood of what we do. By investing in talent development, we staff our clients' facilities with qualified, reliable employees. And that translates to service quality.
