Transcript
The Anatomy of a Great Patient & Family Experience
Hospital patients suffer unnecessary pain and anxiety when their surroundings are poorly managed. And low patient satisfaction can impact hospital costs. 3% of Medicare and Medicaid reimbursements are now tied to patient satisfaction.1 Beyond top-notch clinical care, how can your hospital provide patients with a comfortable, healing experience?
- Engaged Staff. Our vast talent acquisition resources fill positions faster with trained personnel reducing vacancy rates. Trained workers report higher engagement and job satisfaction. Our transporters work as a team and support clinical resources so that ancillary and nursing staff can devote more time to direct patient care, allowing higher focus, engagement, and job satisfaction and creating better patient and family experiences. Hospitals with engaged workers report an 8% higher net revenue.2
- Wholesome Meal Options. A culinary food and nutrition service program that provides great taste, good nutrition, and courteous service is key to patient healing and satisfaction. Patients who eat nutritiously during their stay are less likely to be readmitted.3
- Environmental Safety. Poor local air quality can lead to serious health hazards for patients and families in the community. Air treatment technology is integrated in the patient area to inactivate pathogens, elevating the focus on environmental safety.
- Infection Prevention-focused Cleaning. 1 in 31 patients contract HAls, costing U.S. hospitals over $28.4 billion annually.4 A disinfected environment reduces the risk of infection, protects patients, reassures their families, and improves employee morale.
- Comfortable, Well-lit Facility. Patients expect their rooms to be well-lit and at a comfortable temperature. A proactive approach to HVAC and lighting upgrades save money and enhances the patient experience.
- Clean Linens. A hygienic, comfortable bed is key to the patient's healing and creating a positive perception of the facility's overall cleanliness, safety, prevention, and containment of hospital infections. Stringent linen sanitation tactics are also vital to curbing the spread of HAls.5
Find the cure to patient dissatisfaction at ABM.com/Healthcare or call 866.624.1520
Sources:
1. https://journalofethics.ama-assn.org/article/patient-satisfaction-reporting-and-its-implications-patient-care/2015-07
2. https://blog.rewardian.com/the-importance-of-employee-engagement-in-healthcare
3. www.beckershospitalreview.com/hospital-management-administration/hospitals-are-hungry-for-changes-in-food-service.html
4.https://www.cdc.gov/policy/polaris/healthtopics/hai/index.html
5. www.ncbi.nlm.nih.gov/pmc/articles/PMC3068780/
