Gold Standard Service Meets Corporate Responsibility Goals for Pharmaceutical Manufacturer

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Case Study
Written
March 15, 2019
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Pharmaceutical Manufacturer

Janitorial Services

ABM has been servicing this pharmaceutical manufacturer for more than 10 years and has been recognized by them as a “Gold Standard” vendor.

With average year-over-year cost reductions and service innovation, ABM has consistently expanded the relationship since 1998.

ABM is the only vendor to receive the “Excellence in Facility Management (EFMA)” Gold Standard Award, a benchmark accolade from the pharmaceutical manufacturer’s EFMA program.

SERVICES PROVIDED

  • Standard cleaning
  • Handymen services
  • Engineering
  • General maintenanc
  • Recycle waste management
  • Mentorship programs

ACHIEVEMENTS AND BENCHMARKS

  • Clean more than 10 million square feet
  • Multiple sites across multiple geographic regions.
  • Expanded GMP capabilities across the portfolio
  • Consolidated training and safety standards
  • Participated in the pharmaceutical manufacturer’s sponsored vendor roundtables
  • Streamlined management processes through a dedicated point of contact for all portfolio requirements

BENEFITS

  • Surpassed annual corporate responsibility goals.
  • Developed a plan for specialized services for key portfolio sites, which resulted in ABM exceeding corporate budget contraction goals.
  • Assisted the pharmaceutical manufacturer in meeting their sustainability goals with recycling program.
  • Customized training standards, optimized service worker performance and quality performance reviews.
  • ABM-serviced facilities have won multiple PMON “Best in Class” awards for janitorial programs in competition with similar facilities from other pharmaceutical companies.
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