It’s the people behind the work—trained, supported, and ready to deliver.

A high-performing workforce doesn’t happen by accident. It’s built through intentional hiring, continuous training, and a culture of care. At ABM, we invest deeply in people to deliver better outcomes for your facility—from recruiting the right talent to fostering growth and safety every step of the way.

Recruiting the right talent

With a team of over 200 specialized recruiters across the country, ABM is focused on identifying candidates who possess technical expertise and potential, as well as a mindset for long-term success in facility solutions. Our targeted recruitment strategies include strong partnerships with trade schools, community and professional organizations, and military programs, along with a robust internal talent pipeline—ensuring a consistent flow of qualified, mission-aligned candidates.

Training for success

There is no end to the positive impact that results in proper training for frontline workers.

• Company training programs yield 218% higher income per employee than those without comprehensive training
• When employees receive the training they need (and want), companies are 17% more productive
• Employees are 45% more likely to stay when they’re trained and supported

The research is resolute.¹ Effective employee training combines formal hours with on-the-job learning—methods ABM integrates into its training programs to build practical skills and safety awareness.

ABM’s training approach includes:

• Self-paced learning tools like video libraries and digital onboarding platforms
• Specialized programs for supervisors to ensure safe, compliant site leadership
• Hands-on instruction that’s tailored to specific job sites and client needs

This balanced approach ensures ABM’s workforce is not only compliant with our safe operating practices but also confident and capable, driving better outcomes for clients.

Retaining top talent

In an industry where turnover can exceed 100%, ABM invests in what keeps people around: purpose, belonging, and growth. ABM’s people-first culture includes:

• Career growth opportunities and mentorship programs that align with team member aspirations with organizational needs.
• Recognition programs that build community and reinforce a culture of appreciation.
• Safe, inclusive environments where employee feedback is actively solicited and incorporated into workplace policies

Research indicates that employees who feel a strong sense of community at work are 66% more likely to stay with their organization, are more engaged, and more likely to thrive.³ We build a culture where people want to build their future.

Lisa Inserra, VP of Talent Acquisition, explains, “ABM’s intentional approach to recruiting, training, and supporting our workforce reflects our core belief that our people are our greatest asset and ensures every team member is equipped to deliver excellence for our clients. When we invest in our people, we build teams that are not only technically capable but also client-focused, safety-driven, and solutions-oriented. It’s this dedication to excellence that enables ABM to consistently deliver quality, reliability, and strategic value—making us a trusted partner, not just a provider.”

The business case for workforce investment

Well-trained, motivated teams drive higher client satisfaction, productivity, and service reliability. ABM’s commitment to workforce development reduces turnover, a critical factor in an industry with average turnover rates between 75% and 150%. By investing in people, we reduce recruitment costs, improve service quality, and create operational stability for our clients.

To see more about how ABM offers scalability and flexibility to solve the top workforce challenges, keep this infographic on hand.

People power performance

Our people are not just part of the solution—they are the solution. From entry-level to executive, ABM champions a culture of opportunity, inclusion, and excellence that drives results across every site we serve.

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Explore how ABM can help you meet your goals.

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Sources:

¹ https://www.devlinpeck.com/content/employee-training-statistics

² https://trainingmag.com/2024-training-industry-report/

³ https://hbr.org/2022/08/rekindling-a-sense-of-community-at-work?registration=success

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